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If you have forgotten your password or you are receiving errors when you try to reapply for a certificate, you will need to delete all certificate information from your Netscape Profile.

1. Select "Edit" - "Preferences...".

2. Select the "Privacy & Security" in the navigation tree, and then click "Master Passwords". Click the "Reset Password" button.

NOTE: If you encounter difficulties, please contact the PKI Help Desk at 1-888-816-5503 , from 7:30 AM to 7:30 PM Eastern Standard Time or e-mail the Help Desk at pkihelp@orc.com.