Identity Verification

After you complete the online request, you must take your request forms and the required identity documentation to a Trusted Agent for identity verification. Your options for a Trusted Agent depend on your location. Click the button below that applies to you.

After you have your requests notarized

After you have had the identity verification performed by one of the above Trusted Agents, you must send the original, notarized request forms (no photocopies) to our Fairfax, Virginia office by the carrier of your choice (FedEx, UPS, USPS, etc). Our address is located on the first page of the request form. Request forms may NOT be submitted to us by fax or email. You must also include copies of the required identity documentation as detailed in Step 2: Gather the Required Documents.

We will process your request within 3-5 business days of its arrival at our Fairfax, Virginia office. Within that time frame, you will receive an email that either:

  • Informs you of any problems with the request and explains how to rectify the problems; OR
  • Informs you that your certificate has been issued and provides complete instructions on how to import, test, and create a backup copy of your certificate.

Our emails may be mistaken for spam by your company’s spam filter. Please watch your spam/junk folder for any messages from an orc.com email address. If you haven’t received an email from us about your certificate request within 5 business days of its arrival at our office, you can inquire about its status by emailing our help desk at aceshelp@orc.com. (You may wish to whitelist email from the ORC.COM domain.)

Remember that when importing your certificate, you must use the same computer, network profile (log on), and web browser that you used to make the request. Please refrain from all updates of browser and operating system until your certificates have been successfully imported.