Identity Verification

You should now have a two-page request forms . Please review the text on the forms before you go further on this page. You MUST have a form with the following text shown at the top of the first page:

REQUEST FOR
ORC ACES Business Component/Server Certificate
You must take your request forms and the required identity documentation to a Trusted Agent for identity verification. Your options for a Trusted Agent depend on your location. Click the button below that applies to you.

After you have your requests notarized

After you have had the identity verification performed by one of the above Trusted Agents, you must send the original, notarized request forms (no photocopies) to our Fairfax, Virginia office by the carrier of your choice (FedEx, UPS, USPS, etc).  Please send the request forms to:

ORC-ACES Certificate Authority
11250 Waples Mill Road
South TOwer, Suite 210
Fairfax, VA 22030

Request forms may NOT be submitted to us by fax or email. You must also include copies of the required identity documentation as detailed on the verification page.

We will process your request within 3-5 business days of its arrival at our Fairfax, Virginia office. Within that time frame, you will receive an email that either:

  • Informs you of any problems with the request and explains how to rectify the problems; OR
  • Informs you that your certificate has been issued and provides complete instructions on how to import, test, and create a backup copy of your certificate.

Our emails may be mistaken for spam by your company’s spam filter. Please watch your spam/junk folder for any messages from an orc.com email address. If you haven’t received an email from us about your certificate request within 5 business days of its arrival at our office, you can inquire about its status by emailing our help desk at aceshelp@orc.com. (You may wish to whitelist email from the ORC.COM domain.)